The Flybook Case Study
Wanderlust Tours
Wanderlust Tours offers half-day guided tours and trips in Bend, Sunriver and Sisters, Oregon. Since 1993, they have specialized in outdoor tours and activities with award-winning naturalist guides who share the natural and cultural history of the region while touring via canoes, kayaks, in caves and volcanos and snowshoeing, hiking and nature-based.
Top Improvements After The Flybook
hrs
Saved each month with The Flybook automations and increased online bookings.
%
Of all reservations booked online.
5 star reviews added in six months time.
Dave Nissen
Co-Founder Wanderlust Tours
“As Flybook continues to make positive changes, we are able to operate more effectively. When that happens, we are able to get people out adventuring and exploring the beautiful place we call home.”
Challenges before The Flybook
MULTIPLE SYSTEMS TO MANAGE
Using a combination of Google calendar, paper calendars and various other tracking mechanisms, the reservation process was multi-step. time consuming and inefficient.
No Online Booking
Previous reservation system didn’t offer online reservation capability requiring all guests to call.
Solutions after The Flybook
MULTIPLE SYSTEMS TO MANAGE
Using a combination of Google calendar, paper calendars and various other tracking mechanisms, the reservation process was multi-step. time consuming and inefficient.
No Online Booking
Previous reservation system didn’t offer online reservation capability requiring all guests to call.
Dave Nissen
Co-Founder Wanderlust Tours
“As Flybook continues to make positive changes, we are able to operate more effectively. When that happens, we are able to get people out adventuring and exploring the beautiful place we call home.”