The Flybook Case Study
Wanderlust Tours
Wanderlust Tours offers half-day guided experiences across Bend, Sunriver, and Sisters, Oregon. Since 1993, they’ve specialized in outdoor adventures led by award-winning naturalist guides, sharing the region’s natural history through canoeing, kayaking, caving, snowshoeing, and hiking.
See how they streamlined operations, automated bookings, and unlocked scalable growth with Flybook.
Top Improvements After The Flybook
hrs
Saved every month through Flybook automation and increased online bookings
%
Of reservations booked online within the first year
5 star reviews generated in six months
Dave Nissen
Co-Founder Wanderlust Tours
“As Flybook continues to make positive changes, we are able to operate more effectively. When that happens, we are able to get people out adventuring and exploring the beautiful place we call home.”
Challenges before The Flybook
MULTIPLE SYSTEMS TO MANAGE
Google Calendar, paper calendars, and various tracking tools created a fragmented and inefficient workflow.
NO ONLINE BOOKING CAPABILITY
All reservations required phone calls, limiting growth and tying up staff time.
MANUAL, TIME-CONSUMING OPERATIONS
Staff spent hours each day handling bookings, collecting guest info, and manually sending confirmations and reminders.
Solutions after The Flybook
A SINGLE, UNIFIED RESERVATION SYSTEM
Flybook brought scheduling, resources, and bookings into one streamlined platform.
SEAMLESS ONLINE BOOKING EXPERIENCE
Guests can now book easily online – reducing phone volume and increasing conversion.
AUTOMATION THAT SAVES TIME
Confirmation emails, reminders, and booking workflows are fully automated.
A TRUE PARTNERSHIP
Ongoing collaboration ensures the system evolves alongside Wanderlust’s needs.
Dave Nissen
Co-Founder Wanderlust Tours
“While The Flybook wasn’t created specifically for Wanderlust Tours, they have worked with us striving to meet our needs. They are constantly making improvements and updates to provide a better user and guest experience… The speed and efficiency of the reservation process is quite nice.”
The Results
The impact of Flybook was immediate and measurable.
– Saved 60+ hours per month in admin time
– Increased booking efficiency and reduced errors
– Nearly 40% of reservations now booked online (and growing)
– Faster, smoother booking experience for guests
– More time for staff to focus on delivering exceptional tours
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